Shipping policy
1. Order Processing
- Processing Time: Orders are processed within 1-3 business days of receipt.
- Order Cutoff: Orders placed during weekends will be processed the following business day.
- Holidays & High Volume: Processing times may be extended during holidays or periods of high order volume.
2. Shipping Methods & Costs
- Domestic Shipping:
- Standard: N/A
- Express: Estimated Delivery Time 1-2 business days
- International Shipping:
- Availability: We ship worldwide.
- Delivery Times: Estimated delivery times vary by destination.
- Customs & Duties: Customers are responsible for any applicable customs fees, duties, and taxes.
3. Tracking & Delivery
- Tracking Information: You will receive a shipment confirmation email with a tracking number once your order has shipped.
- Tracking Activation: The tracking number may take up to 24 hours to become active.
4. Shipping Restrictions & Limitations
- Local Pickup: Local pickup is currently unavailable.
5. Damaged or Lost Packages
- Damaged Goods: For damaged items, contact the shipping carrier directly to file a claim and save all packaging materials.
- Lost Packages: If your package is lost, please contact customer service for assistance.
6. Returns & Cancellations
- Returns Summary:
For a summary of our return process, please visit our full Returns Policy page.